Customer Testimonials

i had my KIA serviced wednesday at this pomona dealer, they claimed to have fixed the anti theft and two other recalls, 4 days later my KIA was stolen from my driveway, by professional thieves im sure related to be working through the same dealer. xxxx this place and this staff

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Great customer service & great prices compared to other dealers! They were willing to help me out as much as possible!

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this place is horrible. i went in to buy my first car and bought a used nissan in oct 2022 and it’s been in the shop 7 different times since then. i was told by the dealership “that’s what i get for buying a used car”. i contacted the dealership a day after i bought the car because the check engine light turned on and since then they have been the absolute worst to deal with. if you do buy a car here hopefully there’s no issues with it because they will not fix it!

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Buyer beware of MARKET ADJUSTMENT. $5,000 for the Sportage Hybrid EX. Was told it's negotiable (I assume to get you in). Market adjustments are above and beyond MSRP. In this case it's 15% over MSRP. Don't be a sucker. These dealerships need to be knocked over the head.

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I just bought a new Kia Niro Hybrid from Pomona Kia and I am thrilled with the car and impressed by the Pomona Kia staff. I was greeted by Tristin as I walked in the door and we discussed my needs (Hybrid) he showed me the Niro and a Sportage. The Sportage is amazing but just too big. During my test drive I absolutely fell in love with what would become my new car. It was late and I was getting cranky so I told Tristin we had to finish the sale and paperwork on the next day. Next day ... Read More

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DealerRater - Jan 5, 2023

I just bought a new Kia Niro Hybrid from Pomona Kia and I am thrilled with the car and impressed by the Pomona Kia staff. I was greeted by Tristin as I walked in the door and we discussed my needs (Hybrid) he showed me the Niro and a Sportage. The Sportage is amazing but just too big. During my test drive I absolutely fell in love with what would become my new car. It was late and I was getting cranky so I told Tristin we had to finish the sale and paperwork on the next day. Next day I walked into the sales office. Tristin had the day off. I worked with Joe (totally amazing) and I told him I wanted to buy the car and to give me the total price and final numbers that will get me out the door. The only extras I wanted were the interior and exterior protection coating and extended warranty. After a few minutes Joe came out with my numbers and all that was left was to agree on the term of the loan. Next stop was the finance guy. Traditionally I have dreaded dealing with the finance guy because of all the services they try to get you to buy. Not at Kia Pomona. Finance manager was friendly and did everything he could to get my paperwork quickly finished. The Niro already had the exterior and interior protection. All that was left was the extended warranty. Joe quoted me a middle protection level price. Finance showed me the difference between the middle of the road and the premium policy. Premium had better protection and didn’t cost much more so I went with that. 90 minutes and 3,000 signatures on sales documents later I drove home in a spectacular new car. I was extra pleased because I felt I got a fair price and got to work with some amazing people who made sure I was getting the correct car at the best possible rice.

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I purchased a new Forte last week and was very happy with the process. Salesman Kevin Duarte and Manager David Firestone were efficient and polite. They got me a great deal and even went beyond expectations.

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The dealership in Pomona would except for the very good Jose really help me and my wife get the vehicle we want it and everything he was very professional and Frankie the finance man with same thing he got us a great deal note I don’t know about the all these other people are saying that the Maunakea is bad but it it was great I had a great experience and I will I will recommend Burger by Pomona Kia

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DO NOT USE THIS KIA DEALER. GO ELSEWHERE. Went up to buy a car to co-sign for our son. My wife has fairly decent credit of @750 and these people ran her credit SIX lenders hit her credit. She gets emails from credit monitor when someone runs her credit. When she told them to please stop running her credit they got rude. When she asked for a copy of the credit app she signed they refused to give her a copy. Maybe they aren't aware in the state of California that when you sign your name to a document you ... Read More

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DealerRater - Aug 11, 2022

DO NOT USE THIS KIA DEALER. GO ELSEWHERE. Went up to buy a car to co-sign for our son. My wife has fairly decent credit of @750 and these people ran her credit SIX lenders hit her credit. She gets emails from credit monitor when someone runs her credit. When she told them to please stop running her credit they got rude. When she asked for a copy of the credit app she signed they refused to give her a copy. Maybe they aren't aware in the state of California that when you sign your name to a document you have the right to a copy. I'm sure a call they will be getting from the attorney general will refresh their memory. The bottom line is this - if you don't mind your credit score getting destroyed because they run your credit so many times , and if you didn't mind signing things and not receiving a copy , and if you don't mind being told to leave because you ask to speak to upper management to get a copy then feel free to go there. Oh yeah , if you don't mind being quoted 11.99 percent interest rate when at a 750 score the average is 4.99 like I just received on a used bmw I pitched a month ago , then feel free to allow these sheisters to do the same to you.

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Bad customer service. Have two recalls on vehicle, trunk and airbags. Made appointment and only four weeks later when appointment was available. Service desk very rude an dry when answering questions. Everything was a No with an attitude and bad demeanor, when asked how long for the service and was told that could take 1 to 6 hours just for the trunk and the airbags would have to be a different day by appointment only. Called Kia’s Consumer Assistance Center to file a complaint. Will never go back to Pomona Kia and or purchase a vehicle from them, maybe Ford is ... Read More

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DealerRater - Aug 11, 2022

Bad customer service. Have two recalls on vehicle, trunk and airbags. Made appointment and only four weeks later when appointment was available. Service desk very rude an dry when answering questions. Everything was a No with an attitude and bad demeanor, when asked how long for the service and was told that could take 1 to 6 hours just for the trunk and the airbags would have to be a different day by appointment only. Called Kia’s Consumer Assistance Center to file a complaint. Will never go back to Pomona Kia and or purchase a vehicle from them, maybe Ford is looking good for my next vehicle.

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My worst experience purchasing car for one main reason upon others, they will pretty much say anything to get you to buy their car. I will start off by saying I reached out in regards to one car that I could only find out their dealership at the time. I specifically asked if that car is sold before I can get in please let me know so I can make other arrangements. I was never told the car sold until I showed up that day. And walked the lot. The specific person I was supposed to meet at that time ... Read More

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DealerRater - Feb 14, 2022

My worst experience purchasing car for one main reason upon others, they will pretty much say anything to get you to buy their car. I will start off by saying I reached out in regards to one car that I could only find out their dealership at the time. I specifically asked if that car is sold before I can get in please let me know so I can make other arrangements. I was never told the car sold until I showed up that day. And walked the lot. The specific person I was supposed to meet at that time in the morning per our appointment wasn't even scheduled to work until later that day. Which is fine that's not an issue. I had surveys pushed on me nonstop for over a week calls and emails as well as text. I'm glad I did not fill the surveys out because I was pretty much asked to lie on them. I do Like the car I ended up purchasing but when we discussed maintenance and service I was told I can go to the dealership where I live witch is over an hour away. And now that I have to get a service done I was informed that I cannot do that and I have to take it back to the original dealer. Not only that but upon signing paperwork I apparently paid for a service that I needed to take to another company to coat the carpets in the car but I was already charged for it. I can deal with the carpets not being coated that's fine with me it's all under warranty I don't care the thing that gets me is the lies the things I will say to you or not tell you to get you in the door is wrong. When spending that much money on a car you should be able to trust the company that you're purchasing the car from it's sad that these days you cannot trust anyone it's It's money and that's all they ever see they don't see a customer. I work in customer service and I see that honesty is the best way to go even if I make the wrong decision that's not the customers fault that's on me. It's sad the quality of workmanship in the state these days. Integrity, honesty and just plain quality Service it's no longer required. Even after reaching out trying to resolve my issue they were no apologies and they didn't even try to help me it was pretty much this is the way and that's how it is no matter what we said. Because of this experience I will never purchase a Kia ever again the last card purchase was a Chevy in the Chevy dealership would help me in every single way possible and they were Upfront about everything including telling me the price of the car before and after all the taxes and telling me multiple times my payments every month. This Kia dealership Did not once tell me the final cost of the car I purchased and the payments every time they brought it up seem to go higher and higher. If you end up looking for a Kia definitely do not go to Pomona Kia they are a scam artist.

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Great experience , come here for service always good attitude with staff and prompt services on my car.

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I was excited when I purchased my new car. My sales rep was excellent. After my purchase, I did not receive what I was promised. I told them I would not complete my purchase or turn in my car without my bike rack, as that is my and my daughter’s pastime. They promised to give me the rack when I returned for a car service I needed- some type of sealant. When I returned, no one knew what I was talking about. They then said they couldn’t get the rack of and they had to cut it off. ... Read More

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DealerRater - Dec 6, 2021

I was excited when I purchased my new car. My sales rep was excellent. After my purchase, I did not receive what I was promised. I told them I would not complete my purchase or turn in my car without my bike rack, as that is my and my daughter’s pastime. They promised to give me the rack when I returned for a car service I needed- some type of sealant. When I returned, no one knew what I was talking about. They then said they couldn’t get the rack of and they had to cut it off. The rack was $400 and 6 months old. I put in on myself: just inserted it in the hitch and tightened the bolt. They said they’d compensate me $150. (I negotiated up to $175, not even ½ what I paid.) I’m a single parent and teacher with very little disposable income. They are making thousands of dollars off me and should compensate me what was promise. I would have gotten my bike rack off another way. (My friend owns a mechanic shop and also couldn’t understand what happened.) I still have not received my “compensation” and it has been 6 months. I have called and spoke with numerous people including Manny Ramirez one of the “managers” who last replied with the compensation offer September 4; it’s December 6. I called and emailed the owner and stopped in and left messages. STILL, no one has responded. I also went in for my 6,000 mile service; they lost my reservation and had to find time to squeeze me in so my day was delayed. Stay away from this dealer. They lied, cheated me, and their customer service after my purchase has been terrible.

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The worst experience I've ever been to. I was working with Sean Garcia and explained my situation. I gave all the information that he need to see how the dealership could help me with. He stated that they were not going to run my credit yet, that it would be a soft credit check. At the end of the day they could not help me. Later that evening I started getting credit alerts about on my credit report. Guess what they ran my credit when assured me that they were not going to run. SEAN GARCIA IS A LIER!! ... Read More

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DealerRater - Jun 12, 2021

The worst experience I've ever been to. I was working with Sean Garcia and explained my situation. I gave all the information that he need to see how the dealership could help me with. He stated that they were not going to run my credit yet, that it would be a soft credit check. At the end of the day they could not help me. Later that evening I started getting credit alerts about on my credit report. Guess what they ran my credit when assured me that they were not going to run. SEAN GARCIA IS A LIER!! I don't know how they call this place a dealership when they have maybe 30 new cars.....REALLY!

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Horrible experience here. Do not go to Kia in Pomona. This review is for the service department. Which is very telling of the whole operation here. I pull up, and no one is even there to greet you. I get out of my car, go to the service desk, there is a line of cars piling in, and no one around. Finally someone shows up. I tell them I have an appointment. My service shouldn’t take more than 2 hours. They tell me because they are so short staffed and over booked with cars, it’s going to take over 24 ... Read More

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DealerRater - May 28, 2021

Horrible experience here. Do not go to Kia in Pomona. This review is for the service department. Which is very telling of the whole operation here. I pull up, and no one is even there to greet you. I get out of my car, go to the service desk, there is a line of cars piling in, and no one around. Finally someone shows up. I tell them I have an appointment. My service shouldn’t take more than 2 hours. They tell me because they are so short staffed and over booked with cars, it’s going to take over 24 hours!!! And they do not give loners. I rearragned my day for a 2 hour service, only to tell me that I would be without a car for 24 hours!! WTH??? This is my first Kia. I did not purchase here, it just so happens it’s between my work and home. I would never do business at this Kia. I’ve been a Toyota owner my whole life, and I’m having buyers remorse. When I go to Longo, I’m greeted by a professional, offered donuts, coffee, and a comfortable area to wait. This place is unprofessional and a dump. Stay away!!!

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Please do not go to this dealership or buy a Kia. I bought a brand new 2021 Kia Soul. The car started acting up and the dealership wouldn’t give me an appointment until I reached out to corporate. After they checked the car it turns out it has after market parts. They are selling you a car with parts that are not from the manufacturer. This is fraud and I will be going to the attorney general. They are trying to say I changed the parts. That is outrageous to me. Please spend your money on a Toyota.

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Came in for a Internet priced vehicle and to their credit they honored it. Their sales rep was decent, performed his job and did not push anything crazy. The problem came with their manager who after agreeing to a price, tacked on a Xzilon Package worth $2500. He was set on selling the car with this added package which when explained what it was, turned out to be a very cheap clear coat and 20 dollar wheel locks. This manager said it was a required package for ALL new vehicles and it CANNOT BE REMOVED. STAY AWAY FROM THIS STEALERSHIP

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Words can not explain how amazing of an experience I had at this dealership! I've been here before when it used to be owned by Allstar but with the new ownership and management, they have really improved in all areas, all the way down from the service department to the sales department. I am very pleased.

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I love this dealership! The staff is friendly but not only that, they have some of the best prices. The salesperson did an amazing job going over the features and helping me to see the value in purchasing a Kia.

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I was smelling something burning in my passenger wheel well. I called Pomona Kia and spoke to Norma. She squeezed me in for service as it appeared to be an urgent service. I was so appreciative as other dealerships couldn't get me in until next week and they needed my car for 3 days to diagnose the problem. I arrived at Pomona Kia at my scheduled time. As I was bending down to show Norma which wheel it was...there it was shining in the reflection of the sun...a piece of plastic was stuck on my Catalytic Converter. She ... Read More

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DealerRater - Jul 23, 2020

I was smelling something burning in my passenger wheel well. I called Pomona Kia and spoke to Norma. She squeezed me in for service as it appeared to be an urgent service. I was so appreciative as other dealerships couldn't get me in until next week and they needed my car for 3 days to diagnose the problem. I arrived at Pomona Kia at my scheduled time. As I was bending down to show Norma which wheel it was...there it was shining in the reflection of the sun...a piece of plastic was stuck on my Catalytic Converter. She took my car into a service bay to have the plastic removed. Thank you Norma and the Service Department at Pomona Kia. You are my Service Professionals!

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I don't usually write reviews but the treatment I received from Kia Pomona was bad enough for me to have to warn others to stay away. After days of discussion through text with Breanne, she stated that her general manager was there with her and that she would see what the best price they can offer me is and asked what price would make me say yes to the deal. I asked for an out the door price, not vehicle purchase price, and was offered $17,368 out the door including taxes, title, and license. I confirmed that this was out ... Read More

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DealerRater - May 19, 2020

I don't usually write reviews but the treatment I received from Kia Pomona was bad enough for me to have to warn others to stay away. After days of discussion through text with Breanne, she stated that her general manager was there with her and that she would see what the best price they can offer me is and asked what price would make me say yes to the deal. I asked for an out the door price, not vehicle purchase price, and was offered $17,368 out the door including taxes, title, and license. I confirmed that this was out the door, confirmed the VIN # and vehicle stock #, and that the out the door price included taxes, title, and license. Breanne confirmed yes to all. She asked me to come in to test drive the vehicle and do the paperwork. I had been very candid about the fact that I am an essential worker and it would be difficult getting time off approved because my job is so short staffed due to the pandemic. She assured that we had a deal and that they were taking safety precautions there as well. I arrived at 2pm on Saturday 05/17/20 and did the test drive with Breanne. During the test drive she confirmed the out the door price of $17,368. When we got back and started to do the paperwork she again confirmed the out the door price of $17,368. But as I was starting to sign the paperwork, another employee named Daniel came up (who consistently walked around without a mask even when in close proximity to other people) took the papers off the table and stated there had been an error. He stated that the taxes had been calculated with the wrong city and put down a new purchase order showing $19,319! I asked how an incorrect city tax rate can increase the price by $2000. He quickly gathered that paper, left, and then came back with another that was blank in the tax field and proceeded to scratch out the prior price that was agreed upon. He then tried to claim that the out the door price I was quoted hadn't been calculated including taxes. He straight out lied, changed his story, changed the documents while trying to act like I didn't see the entire thing with my own eyes. I spoke with Richard (who I was told is the GM) who said that the out the door price had never included taxes. I showed him the multiple written confirmations I had that confirmed it did include taxes. He shrugged and said "It was an honest mistake". I said that there was no honesty in what they're doing because I saw the price differences on the document and Daniel not only altered them in front of me, he also couldn't get his lies straight when trying to explain it. I informed him that I had to request time off of work and travel all the way out to Pomona and had been upfront about the fact that getting time off of work would be difficult and unlikely to be approved again so I needed to be sure of the deal before making an appointment. He casually said "I can take off $100". I said that they needed to honor the price we agreed upon. He stated "It was a mistake. The taxes being left out was overlooked. The best I can do is take off $200." I walked out at that point. Breanne followed me and apologized saying she had no idea they were going to do that and that she did have the original out the door price approved and wouldn't have had me go all the way out there if she knew they were going to do that to me. This dealership not only wasted my time and made me request time off of my essential job for nothing, but they tried to bait and switch me while not even caring to hide how sloppily they were lying. Dealerships trying to inflate purchase agreements is the oldest story in the book but Kia Pomona took it to a new level when they altered documents right in front of me, tripped over their own lies, and then treated me coldly when I questioned it. Do not fall for their scams. Do not do business with them! They are corrupt and unethical.

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I bought a kia Optima with this dealership for my birthday 3 months ago. And in the sale department they were very help and willing to stay the time need to close the deal the same day, but when it comes to every else they are the worst. I was told they could not do one of details wash that they need to do before selling you a call to call back tomorrow to get it done. Never was able to get it done. Now I schedule an appointment for an oil change at 11:30 a.m. and I got to the ... Read More

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DealerRater - Sep 21, 2019

I bought a kia Optima with this dealership for my birthday 3 months ago. And in the sale department they were very help and willing to stay the time need to close the deal the same day, but when it comes to every else they are the worst. I was told they could not do one of details wash that they need to do before selling you a call to call back tomorrow to get it done. Never was able to get it done. Now I schedule an appointment for an oil change at 11:30 a.m. and I got to the appointment at 11:35 a.m. when I first came in they had all my information incorrect it took 15 minutes just for them to give me the receipt that they will do the oil change and told me it would take 1 and a half to complete. Which is very long for just a oil change and rotation. The hour and half pass and I ask if they are done since I see my car in the front and they told me they haven't even started and that the people that do the oil change are all in there lunch and it was my fault that it was not done yet because I got to the appointment 5 minutes late. that just ridicules. Now I been waiting for over 2 hours and I still dont know if they even started the oil change. The service offer by this dealership is not acceptable.

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Wow...Just WOW! I would give -20 stars if that were possible. I am so shocked and angry at the extreme disrespect I just received from Frank at AllStar Kia Pomona when calling to trade my current lease for a new one. I leased a vehicle there a couple years ago, I get a new vehicle every 2-3 years and it's about that time so I called Frank a few moments ago (against my better judgement due to several other issues with past purchase) I said "Hi Frank my name is Candy. I leased a car from you ... Read More

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DealerRater - Nov 1, 2018

Wow...Just WOW! I would give -20 stars if that were possible. I am so shocked and angry at the extreme disrespect I just received from Frank at AllStar Kia Pomona when calling to trade my current lease for a new one. I leased a vehicle there a couple years ago, I get a new vehicle every 2-3 years and it's about that time so I called Frank a few moments ago (against my better judgement due to several other issues with past purchase) I said "Hi Frank my name is Candy. I leased a car from you a few years ago and am in the market for a new one. I've looked around and was wondering what you had to offer." Now correct me if I'm wrong, but up till now this sounds like a normal customer/ salesman conversation ... right!? Well here's where that changes... He replied by saying "if you've been looking around and I'm not the first person you called, why don't I just say have a nice day" Seriously... what the...... Im thinking to myself, I heard that wrong or he may be kidding and just have a bad sense of humor so I say "I'm sorry, I didn't hear that" he says, "what do you mean what can I offer". I said "well what can you offer for a new lease". He said "well you said you were already looking at other things so what is it you want" I said "I wanted to talk about my options for leasing a new vehicle, I'm confused you do sell cars right!? He said "well maybe we can do something Monday" (TODAY IS WEDNESDAY) I say "well I'm looking to be in something new by the weekend" and this Jack Wagon replies with another "well then have a nice day" WHAT THE!!!!!???? I said "I don't understand what your problem is and to be honest at this point I don't care for your attitude and wouldn't buy a new car from you if my life depended on it" Then I hung up. Here's where it gets good... HE CALLED ME BACK LIKE A LITTLE CHILD AND SAID " YOU HAVE A NICE DAY NOW" and hung up on me! That's right you read correctly, he called back to taunt and hang up on me! Stand up guy right!? I immediately called the main number looking for a sales manager and after 3 attempts couldn't get through to anyone. I called Kia corporate to make a report and was given the sales managers email which I absolutely intend to use, but based on the unprofessional atmosphere and disrespect that is freely slung around this location I dont anticipate it going far. You have many choices for car buying don't make the wrong choice by picking this dealer. They don't care about customer service in sales or service dept. FRANK IS A RUDE DISRESPECTFUL SALESMAN!

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Internet sales manager Daniel Ponce was a man of his word. No BS-ing, no games, no false promises. And we walked away happy with the car we wanted for $3.19 less/month than we had even agreed upon over the phone. If you appreciate honesty in a field where it can be pretty hard to come by, Daniel is your man, and Kia Pamona is your place!

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I brought my car into the service center because it wouldn't let me put in gas! I was in a panic, I only had enough gas to maybe drive locally for another trip. No more. My daughter was starting preschool the next day and I had to get back and forth to work. They told me that they were too busy to even look and diagnosis the problem. I would need to come back the next day, which I was annoyed but ok with until the parts and service manager said that I should take it to another dealership ... Read More

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DealerRater - Sep 8, 2017

I brought my car into the service center because it wouldn't let me put in gas! I was in a panic, I only had enough gas to maybe drive locally for another trip. No more. My daughter was starting preschool the next day and I had to get back and forth to work. They told me that they were too busy to even look and diagnosis the problem. I would need to come back the next day, which I was annoyed but ok with until the parts and service manager said that I should take it to another dealership because they didn't have time for me. Really? I bought my car from them because they are less than half a mile from my house and I wanted to go to them for convince specifically. Then he told me I could bring it back the next day and if it was a warranty issue they would give me a loaner car. So the next day we dropped off the dark and waited all day to call me back. They were calling the wrong number and not the number I specifically told them to call.. when I finally got a hold of them it was close to closing. The p&s manager said it would take until the next day to get the part they ordered and basically hung up... no mention of loaner car as previously mentioned. I called back the next day asking for a loaner because I was in a difficult position now, I needed to go to the store, my kid had been pulled out of school & i hadn't been to work in 3 days. I was basically told "that's your problem, they weren't going to give me a loaner car because I didn't ask soon enough the day before which is xx because they didn't even look at my xxxx car until almost closing and he hung up on me before I could ask ?.. they made no effort to help out a customer whom purchased their car from them and took the car to them for all services. They were rude, acted like I was an inconvenience to them, that it wasn't their car part that malfunctioned, I had done something, at one point that a $$hat made some suggestion about mice making nesting in my fuel line.... seriously??? xxx???? I was actually told that this was not their problem at one point. The only person above this guy was someone named Cesar who was on vacation until next thursday....so sad too bad nothing we can do to help or work with you... your screwed. I called corporate... and guess what? Pretty much the same attitude... told me someone from the dealership would call me shortly.... WHO? The a $$hat I was complaining about?? Or I wait until this Cesar guy comes back next thursday??? It's xx. If you want good customer service and people who treat you right or gave a small measure of self responsibility, DO NOT BUY FROM OR TAKE YOU CAR TO ALLSTARS KIA OF POMONA,,,,,,, I have NEVER been treated this poorly with such uncaring from any other car dealership ever. I would shy away from Kia in general at this point... I could have easily bought a fiat or a honda...

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Inexperienced, finance department Jorge Gutierrez is trash to say the least, rude, disrespectful, i can go on and on salesman Frank as well, woukdnt recomend this dealer to anyone.

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He was rude, condescending and a jerk. He practically called me a liar as I explained the problem with a broken seat control panel. I bought the vehicle at this dealership as a preowned certified car. I only had the car for 4 months and took it in for a regular service and told another service person, who was very courteous, he said it would have to be ordered and they would call me when it came in. No one called to schedule repair until I contacted them. To make a long story short Ralph said I broke the part by ... Read More

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DealerRater - Jan 7, 2017

He was rude, condescending and a jerk. He practically called me a liar as I explained the problem with a broken seat control panel. I bought the vehicle at this dealership as a preowned certified car. I only had the car for 4 months and took it in for a regular service and told another service person, who was very courteous, he said it would have to be ordered and they would call me when it came in. No one called to schedule repair until I contacted them. To make a long story short Ralph said I broke the part by the way I got in and out of the car. Really? He said "just this once he'll repair it but this is the last time!" While shaking his finger at me. When I showed my frustration by saying it was not right and I would contact Kia that ticked him off and he began to remove the service tag from my key and said here's your key back and you go ahead and call Kia and gave me his card. In my opinion he is an idiot and should not have contact with any customers.

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I was waiting in service, customer walked in an ask if someone spoke Spanish in the service Dept , Ralph THE SERVICE DIRECTOR told cutomer that they speak AMERICAN at that Dealership. I notice that this employee is very ignorante, Ralph should NOT be delaling with the Customers in my opinion.

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Was a misleading, deceptive, snook of a man that sold us our new car. Was a 2014 not a 2015 Kia Soul with 35 miles. After driving out of LA to Oklahoma a bad noise started. I did arrive safely yet it was just a miracle. The front strut was braking and there was another major front end problem. The wheel could of came off and well we all know what could of happened to me and children and grandchildren and friends that had been in this piece of broken crap I was sold. Due to family medical issues this is my first ... Read More

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DealerRater - Oct 16, 2015

Was a misleading, deceptive, snook of a man that sold us our new car. Was a 2014 not a 2015 Kia Soul with 35 miles. After driving out of LA to Oklahoma a bad noise started. I did arrive safely yet it was just a miracle. The front strut was braking and there was another major front end problem. The wheel could of came off and well we all know what could of happened to me and children and grandchildren and friends that had been in this piece of broken crap I was sold. Due to family medical issues this is my first official complaint. I believe they knew it was broken and didn't care about my safety knowingly and completly aware I was driving back home to Ok. I wanted a CD player out in and was told they just caused more problems, we were also told after asking about purchasing a new full size spare, that we'd just have to find one somewhere. REALLY? doesn't Kia sell tires for their brand of car ? We realized these things after realizing my life was in danger driving the car 1500 miles and recalling the conversations with the so called salesman. We also paid way more than we should of for a 2014 when we paid more than ALLstar ad we had taken with us for a 2015. In Tulsa they have then same car a 2016 for what I paid for a 2014. BEWARE BE VERY AWARE OF THIS CAR LOT. I'm lucky to be alive as far as I am concerned. I was sold a very DANGEROUS vehicle and i think they knew it. Thanks for listening out there. Ive called KIA main number for the CEO of KIAS email just to send him a letter... I haven't heard back from then yet. Maybe just maybe we'll hear from. ALLstar Pomona Manager. .

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What happened when I got there is that they greeted me in a very kind manner. I knew what car I was looking for and he assisted me as best possible as he could showing me the cars I wished to see and asked many questions so that he can get the best deal he could to my liking. I got my deal with a low price and also he gave me a test drive and my choice of color for the car, fresh of the truck with almost no miles after tested, plus explained extra on how I could ... Read More

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DealerRater - Sep 15, 2015

What happened when I got there is that they greeted me in a very kind manner. I knew what car I was looking for and he assisted me as best possible as he could showing me the cars I wished to see and asked many questions so that he can get the best deal he could to my liking. I got my deal with a low price and also he gave me a test drive and my choice of color for the car, fresh of the truck with almost no miles after tested, plus explained extra on how I could save money. On top of that instead of filling my car half tank he filled it the whole way free of charge. I highly recommend this dealership and specifically the sales consultant there who assisted me, Moe Abdulghani, thanks again and I'm enjoying the car :).

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Sold me a used car with electrical problems. Steering wheel controls dont work and since owning it for 4 months, the check engine light has came on twice. Wrote them a letter and spoke so sales manager to address the issue and nothing was done. Dont recommend this place at all!!

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Just leaving the dealers service department, after a horrid customer service experience with Janson Conley. They don not do the repair/service that they promise when you paid.

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This was one of the best and honest place to buy a car. Thanks Larry R. I got a new Kis Soul fresh off the truck.

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Overall, Horrible experience. I did my research like any first car buyer should do, didn't rush into purchasing the vehicle. My initial contact with the dealership was more than 2 weeks before I went in to the dealership. I did a comparison for all the dealerships within an hour radius, this dealer had reasonable pricing and the vehicle I wanted was in stock. I finally decided to go in and meet the salesman I was in contact with. I arrived, the salesman showed me the car, we talked numbers, I then told him I was going to go home to ... Read More

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DealerRater - Aug 29, 2014

Overall, Horrible experience. I did my research like any first car buyer should do, didn't rush into purchasing the vehicle. My initial contact with the dealership was more than 2 weeks before I went in to the dealership. I did a comparison for all the dealerships within an hour radius, this dealer had reasonable pricing and the vehicle I wanted was in stock. I finally decided to go in and meet the salesman I was in contact with. I arrived, the salesman showed me the car, we talked numbers, I then told him I was going to go home to look over the terms we were agreeing on. He didn't seem too happy about me wanting to leave, towards the end, he seemed very frustrated and let out a curse word or two. (P.S. The salesman was trying very hard to persuade me to lease the vehicle instead.) The same day, about 4 hours later, I called him back and let him know the numbers we agreed on sounded good to me. I returned to the dealership.After about an hour of waiting, we began paperwork in the finance office. It was now nearly 10pm, and I was in my brand new car. I felt awesome because I did not feel like i was being ripped off, and of course, because I had just purchased a brand new car. 10 days later at 11:59a.m. I received a call from the finance department, I was told that the bank needed further information. According to him, they needed my bank statements. I went in and printed 3 previous months and the current statements. (Chose to finance with Kia) It all went downhill from here. If it wasn't one thing, it was another. I had to keep calling every few days to see what the status on my finance was. I was told by finance that they would call me back, they never did. I was the one always calling trying to figure out what was happening with this situation. I was extremely stressed out due to this ordeal. Nothing was being resolved at this point. I received a call about a month after taking the vehicle off the lot, the finance guy told me that he would need my manager to write a letter stating I made 'X' amount of money to show the bank. He promised me I would not get Audited because the letter was for the bank only. Sorry guys, but this was not part of the deal we discussed. Everything on my end was down to the tee. Everything on their end? Not so much. Falsifying documents does not sound too good for business. I mentioned to them a few times that I would go ahead and return the vehicle, they insisted I didn't. I let it be known that I did not have a problem returning it. I finally returned the vehicle 49 days after driving it off the lot. My downpayment of $6k was returned within a few days. I'm never doing business again with this dealership. The sales and finance department need to work on customer service. Don't offer deals you can't go through with. Don't ask customers to falsify paperwork, and at least try to return a customers call, especially when there is such a big mess on your end going on. Sad to say this dealership practices yo-yo scams.I'm not the only one, there is another yelp user that was a victim of their yo-yo scams within the past few months. What is a Yo-Yo Scam? : "A typical spot delivery is any deal where the financing is not finalized until after the consumer has already taken the car home from the dealership. The deal becomes a "yo-yo" scam when the consumer is called back into the dealership and told that the deal cannot be made as agreed. At that point, the consumer is told to either return the car or accept financing at more expensive terms. " If I could give 0/0 stars, trust me, I would. Unnecessary stress and embarrassment caused by this dealership. (Tip to consumers: Wait until you receive your plates to buy accessories for your car. I made the mistake of tinting my windows right away. Over $200 job and had to return the car.) Hopefully this review raises awareness to consumers trying to buy a car, first time or not.

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I had a great experience at all star KIA they were helpful and very nice. Frank was great. I would so recommend all star KIA

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Very Rude, unfriendly. I went into the dealership looking for some parts ( Belts for my KIA) Brian ask if I had the VIN# . SO I gave him my Reg. He takes it to the back and ask what I was looking for as far as belts, while he was still in the back. I asked him what were prices on the belts I heard the keyboard being used. I told him that I had a coupon and I walk back to my car. He tells me some pricing that was not the same from the day before. I ask just ... Read More

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DealerRater - Apr 19, 2012

Very Rude, unfriendly. I went into the dealership looking for some parts ( Belts for my KIA) Brian ask if I had the VIN# . SO I gave him my Reg. He takes it to the back and ask what I was looking for as far as belts, while he was still in the back. I asked him what were prices on the belts I heard the keyboard being used. I told him that I had a coupon and I walk back to my car. He tells me some pricing that was not the same from the day before. I ask just for the timing belt gave him my coupon that states keep this in your wallet. I figured that I was able to use that 15% coupon until it expired at the end of June because I knew that I was going back to pick up some more parts. I pay for my part and I proceed to ask for my Reg. and he tells me I gave that back to you already and gives me a funny look. I told him he didnt and the he walks away to the back and come back with my Reg. I then ask about my coupon and he tells me that it is a one use. I tried to explain that broucher said keep it. Brian then gives me a look that I was stupid for asking that. So rather than fight and argue. I would just right about it. I tried to call the GM but The store was still not open at 830a.

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